Musaned Platform: Centralized Solutions for Domestic Worker Procedures
In recent years, the domestic worker sector in the Kingdom has grown significantly, increasing service expectations and diversifying beneficiary needs, thereby necessitating advanced tools for transparent procedures and precise service tracking.
To address these challenges, the Musaned platform was developed as a unified digital channel to manage service stages. The platform integrates planning, monitoring, and documentation, enabling beneficiaries, both employers and workers, to navigate their journey clearly without the confusion of multiple entities. Musaned offers a seamless service experience, managing all stages from job applications to contracting, payroll documentation, and service transfers. The system simplifies tracking and provides clear information on application status and procedures.
The transformation extends beyond operations, empowering beneficiaries with clear, documented information, fostering trust in the process and reducing misinterpretations.
The platform ranks highly in the 2025 Digital Experience Maturity Index, boasting a 95.86% beneficiary satisfaction rate. These metrics guide service enhancements based on real user interactions rather than isolated statistics, helping to identify trends and improve processing times.
The domestic worker sector uniquely involves direct relationships between beneficiaries and workers, requiring clear roles and responsibilities. Musaned streamlines request management, ensuring transparency in contracts and salaries while promoting clarity in rights and obligations. This technological shift relies on data-driven decision-making and digital channels to effectively meet the sector's needs.
Operating in a dynamic service environment, Musaned enables responsive policy design and the continuous updating of procedures based on user needs. This adaptability provides clearer insights into market dynamics and enhances service quality. The platform’s scalable structure supports ongoing improvements, addressing the evolving demands of a sector closely connected to society.
