KFSHRC Wins Patient Experience Award for Advancing Quality Care in 2024
Minister of Health Fahad AlJalajel presented King Faisal Specialist Hospital and Research Centre (KFSHRC) with the Patient Experience Award from the Ada’a Health Program in recognition of its pioneering initiatives that have transformed patient experience, with the award received by Chief Medical Officer Dr. Abdulaziz Alrashed.
According to a recent KFSHRC press release, the hospital has achieved groundbreaking milestones that have transformed the patient experience, including treating the first patient with locally manufactured CAR-T cells, performing the world’s first fully robotic heart transplant, and resolving a young man’s struggle with type 1 diabetes through the region’s first robotic pancreas transplant.
The hospital has also elevated the patient journey by introducing innovative digital solutions for appointment management and leveraging artificial intelligence to improve patient flow in emergency departments and outpatient clinics, significantly reducing waiting times.
The release highlighted that the Ada’a Health Award is designed to raise the quality of healthcare services by measuring performance and driving improvement projects across all facilities within its scope. The assessment is based on rigorous criteria, including national performance indicators, verified data, operational model reviews, sustainability and innovation measures, and on-site evaluations.
This recognition underscores KFSHRC’s commitment to delivering an outstanding patient experience and a more human-centered, efficient care journey, supporting Saudi Vision 2030’s goal of building an advanced healthcare sector that prioritizes patients.
KFSHRC has been ranked first in the Middle East and North Africa and 15th globally in the list of the world’s top 250 Academic Medical Centers for the second consecutive year and has been recognized as the most valuable healthcare brand in the Kingdom and the Middle East, according to the 2024 Brand Finance rankings. It was also included Newsweek magazine’s lists of the world’s best 250 hospitals and the World’s Best Smart Hospitals for 2025.
