Hajj Ministry Ensures Round-the-Clock Multilingual Support Through 1966 Hotline

The Ministry of Hajj and Umrah continues to enhance its field and interactive service system for pilgrims by fully activating the Pilgrims Care Center at 1966, one of the key platforms for direct support and communication during the Hajj season 1446 AH, operating under a streamlined model to ensure rapid response times, efficient inquiry handling, and high standards of service quality.

 The center provides 24/7 services in more than 11 languages, facilitating seamless communication and offering support at every stage of each pilgrim’s journey. It is staffed by qualified and trained personnel who promptly respond to individual inquiries and coordinate follow-ups with the relevant authorities to ensure timely resolution.

 The center’s services include handling general inquiries, receiving reports, recording suggestions, and managing complaints related to various aspects of pilgrim services such as transportation, accommodation, and catering.

 The Pilgrims Care Center at 1966 provides services through multiple channels, allowing pilgrims to choose the most convenient option, including the unified number 1966 within the Kingdom, 920002814 for both domestic and international calls, email at care@haj.gov.sa, the ministry’s social media accounts, and the Nusuk application.